Digital transformation has been a hot topic over the past two years, with no signs of cooling down. The topic has received attention and focus from the government and multi-industry organizations and businesses. With digital transformation technologies, information and data resources are stored and fully leveraged, then analyzed and processed quickly. This improves operational efficiency and the experiences of customers and employees. It also optimizes operations and increases the competitiveness of organizations and businesses.

Join Kompa for an overall view of digital transformation trends in Vietnam from Q1 2021 until now.

If 2020 was considered the year of awareness-building for digital transformation, then 2021 was the year implementation began in the context of the Covid-19 pandemic.

• In Q1 2021, public interest was still quite low.

• By Q2 2021, there were changes and growth.

• The highlight event in Q3 2021 was that the Ministry of Public Security built and successfully deployed the national population database system and officially put it into operation. This marked a clear increase in widespread public interest in digital transformation nationwide.

• At the end of 2021, the Vietnam Digital Transformation Awards attracted more than 900,000 discussions.

• October 10, 2022 is considered National Digital Transformation Day.

Top 5 industries implementing digital transformation with the most discussion

Banking, industrial manufacturing, healthcare, education, and real estate are the group of industries with the highest volume of discussions related to digital transformation. Among them, banking has the highest discussion volume thanks to actively carrying out prominent digital transformation activities, such as: Online banking services; automated banking transaction machines, Bank 4.0 branches, QR code payments, Tap to Pay, LiveBank, contactless payments, cash withdrawals using citizen ID cards, etc.

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